Cannot Send Emails Using Outlook

What to do when you cannot send emails using Outlook:

The most common reasons for not being able to send emails through Outlook are wrong Outlook settings or blocked port 25 by the Internet Service provider.

Here are a few checks you can make to ensure the problem is not on your end:

Use the correct Mail Client settings:

• Incoming mail server (POP3 server): mail.yourdomain.com
• Outgoing mail server (SMTP server): mail.yourdomain.com
• Username: the full e-mail address like email@yourdomain.com

IMPORTANT: Please do not use secure authentication to your mail server.

For more detailed information on how to configure your Outlook to work with your web hosting account, see our tutorial.

Check connection to port 25
The standard port used for SMTP connection is port 25. Most often the reason for failed email sending is that your Internet service provider blocks this port. If this is the case we recommend that you use the alternative port 26 for your email SMTP connection.